Customer Service Center

Name Title Phone Email
Nico Smith Assistant Director - Operations & Customer Engagement 225-578-4432 nicos@lsu.edu 
Winni Domino  Facility Operations Coordinator - Events 225-578-8913 wdomino@lsu.edu
Jacquie Moore Facility Coordinator - Finance/Invoicing 225-578-5571 jmoore11@lsu.edu
Tracy Jackson Administrative Coordinator 3 - Day Shift 225-578-8900 tjacks2@lsu.edu
LaQuisha Fields Administrative Coordinator 3 - Evening Shift 225-578-5582 lfield8@lsu.edu
Brittany McPhatter Administrative Coordinator 3 - Evening Shift 225-578-0850 bmcphatter@lsu.edu 
Deylon Foy Administrative Coordinator 3 - Weekend Shift 225-578-1915 dfoy5@lsu.edu

 

The Customer Service Center is the hub for all campus facility needs and facility emergencies.  Our cordial and trained staff serves as your initial contact to dispatch and/or assign your facility requests to the appropriate craft personnel.  Our daily functions are to insure that your work is processed efficiently and accurately in our FAMIS work order management system to insure that your requests are properly assigned, complete with the relevant work description, location, craft assignment and customer contact and billing information. 

All service requests should be made through Customer Service Center. 

Customer Service Center can be reached 

  • through FAMIS – Maintenance Management System 
  • by phone at 225-578-3186 

Please be prepared to provide to the following information 

  • Your contact information (LSU ID, phone number etc) 
  • Provide a detailed description of service required 
  • Valid LSU account number/charge code if applicable  

Our Customer Service Center team is a client focused group serving as the connection point for all requests and inquiries for facility-related emergencies, maintenance work, repairs, custodial, landscaping, pest control, temperature issues, utilities, events and moving.  

If you have questions please contact the customer service center at 578-3186 or facilityservices@lsu.